Note: If you have any question, please contact us: service@petmallco.com

Delivery Information


1) The package will be shipped out in about 4 working days after an order is submitted. We can expedite processing. Please feel free to Contact Us when you are in a hurry


2) Please make sure that Recipient's Name, Shipping Address, and Telephone Number are all correct before you submit the order because you may be charged extra when you change the shipping address after the package is on the way

When you have to change something, please feel free to Contact Us


3) About Tax: 

A) What we charge you doesn't include taxes

B) We will use the most proper shipping service to avoid an extra charge to you. However, due to the fact that the tax policy changes from countries, please understand that we are unable to assure you that there are no taxes on every package

C) If there are any taxes, you need to pay yourself

D) Please feel free to Contact Us when you need any information or help on this issue. We will do whatever we can to assist you



SHIPPING TIME

Standard Shipping (postal service)

March to August: one to two weeks to most countries (for example, USA, UK, Australia, Canada, Germany, Italy, France)

September to February: one week to one month


Expedited Shipping (DHL or FedEx)

3 to 5 working days to most countries (for example, USA, UK, Australia, Canada, Germany, Italy, France)

The time actually varies from the destination. Please feel free to contact us if you need to check the more accurate time



DELIVERY SERVICE

We will offer you a tracking number immediately after we send out the package

For a package through expedited shipping, you may have to sign, so better keep your phone open or make sure that someone is home

The delivery time is arranged by the local post office or local store of the courier. To check the accurate delivery time, please contact the local service with the tracking number