Note: If you have any question, please contact us: service@petmallco.com

Return Policy


Petmallco adheres to the belief of strict product selection and quality inspection. Every product will be carefully inspected before shipment.

We list size charts and measuring methods on product descriptions in detail. Please read carefully before placing your order. And we strongly suggest measuring your pet when purchasing clothes, harness, collars, and any product that has a size selection.


Contact Us Information

E-mail: service@petmallco.com  (reply within 24 hours in working days)

Phone: +86-028-852-939-42 (9:00 AM to 5:30 PM GMT+8:00 on working days)

Address: Room 1607 of Building C, Jinniu District Red Star Macalline, Chengdu, Sichuan, China

If you are not sure about the size or you have any other questions, please contact us with no hesitance.

Petmallco highly appreciates your time, follow the steps we offered above will efficiently reduce return and refund issues.



INSTRUCTIONS

Returns and exchanges are accepted within 7 days of receipt. Please emails us with:

-order #

-reason for return/exchange

-photos for defective or wrong items

We are not responsible for the product returned without the information requested above.


Return Note:

1. Don't Fit or Dislike(No Quality Problem)

Items that have not been worn, used, washed, and/or altered.

Items must be returned with original packaging and tags.

No dog hair, smell, stains on items, and any other sign of use.

The customer is responsible for the shipping fees for return and exchange shipment.

2. Defective or Wrong Item

We will happily exchange a defective product or one that is damaged in shipment to you.  Please email us with order # and photos so that we can promptly assist you.  We're responsible for the return shipping fee if there's quality problem with the products you bought.



REFUNDS

A refund request is accepted within 7 days of receipt.

Upon your request and our receipt of the returned products, we will issue refunds for returned products.  We will return the payment to you within 30 days of your request. We will only return payments in the manner in which they were made.

We are not responsible for lost, stolen, or damaged return shipments. We strongly encourage you to place insurance on any items you send back to us.

Original shipping charges non-refundable.



ORDER CANCELLATIONS & CHANGES

If you wish to cancel part or your entire order after the order has been processed but not shipped, please email us with your order # and the reason why you need to cancel or change. A cancellation or change is not acceptable after shipment.

We reserve the right to refuse a return or exchange if these conditions are not met. We reserve the right to reject any return not requested within 7 days of receipt.